Information flow part 4: Search statistics for our enterprise search

Information flow part 4: Search statistics for our enterprise search

For content owners and content editors it is important to know if their stuff is findable, meaning that users can find it by navigation, searching etc. Giving them access to basic search statistics, enables them to find out at least if the search part is working. The navigation part can be done as well, but […]

Presentation: Search, find and destroy

Presentation: Search, find and destroy

This is the presentation I did after a great presentation by Ravi Mynampaty. Where he talked about how they work with findability and standards at the Harvard Business School. I think our presentations made a good combo and complemented each other very well. My short presentation was about the 7 design principles for our new search at work […]

Presentation: Practical web governance with search analytics and more

Presentation: Practical web governance with search analytics and more

This a presentation I did at the Jboye10 conference (Governance track) in Aarhus, Denmark, on the 4th of november. Great questions during presentation and good discussions afterwards. I was really, really happy about that. Most of the interesting stuff is in the presenter notes, which you can see at if you look at the presentation […]

Information flow part 3: Why persistent links are important

Information flow part 3: Why persistent links are important

Have you ever got frustrated, angry and tired over broken links on your intranet? Well me too. This got me thinking how to solve it and make a document/web page link persistent over it’s lifecycle, or at least lessen the amount energy needed to keep links in order and up to date. On the internet […]

How do we know that we’re developing the right things, the right way?

How do we know that we’re developing the right things, the right way?

I’ll briefly outline our approach/methodolody for developing new functionality. This is how we do it: We use effect management for understanding what the people want in order to make their everyday work easier. We do interactiondesign and test the design with users. We build a clickable html-prototype (user: leo, password: leo) We test the prototype […]

Commenting is easy but being a change agent is hard

Commenting is easy but being a change agent is hard

I have recently started thinking about the hardships of working inside a large organisation as an change agent. It’s always easy to comment things from the outside looking in. I have found myself guilty of trivialising the obstacles for change at times. Many thought leaders have strong opinions, but they also often benefit from the fact that […]

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