Björn Böller

Intranet Manager at Swiss Mobiliar Insurance & Pensions

Björn has been working with online media for almost 15 years. After he has studied multimedia, usability, UX and user-centered design have been playing an important part in his career. He is a Certified Usability Analyst (CUA) since 2007 and belongs to the usability jury for the “Best of Swiss Web” award since 2011. As the Intranet Manager at Swiss Mobiliar Insurance & Pensions he is responsible for the company-wide intranet. Björn was also in charge for the redesign of the new intranet which has been selected as one of the ten best intranets in the “2013 Intranet Design Annual” by the renowned Nielsen Norman Group.

Presentation: Applying User-Centered Design (UCD) to Intranet Projects…or how employees can/should be involved

“Setting out to create a joyful intranet experience, the team at Swiss Mobiliar focused on usability and user experience throughout the redesign. The result is a site that lets users find content and company expertise, connect with others, and enjoy a personalized site experience,” said usability expert Jakob Nielsen about the Mobiliar intranet. In his presentation, Björn will show which UCD methods lead to success and should be applied in intranet projects. In a live demo he will then show the award-winning intranet and the striking features.

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