With a very high degree of decentralized publishing Nordea’s Intranet team need ways to support the + 5.000 editors, who have intranet publishing as a side job.  The majority have little knowledge, interest and experience in publishing, while others are very experienced and fiddle with HTML (which they shouldn’t).

Hear about how the Intranet team continuously works with online instructions, automated processes, etc., to support the editors and develop the intranet, keeping up with all the requirements that come with being a bank.

Key takeaways:

• – Make it easy – and stay consistent and persistent!
• – Provide extensive and updated instructions and online training – and always refer to them
• – Set expectations

Session by Jill Sandström and Michael Rosager, working in the team “Intra & Nordea.com” responsible for the intranet in Nordea.