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Intranätverk 2015: Gothenburg

Intranätverk 2015: Gothenburg is our main conference.  

This year, Intranätverk: Gothenburg will be an international conference with all presentations held in English. As always, we aim for a 50/50 gender ratio on stage. The conference will feature both case studies and expert presentations.

  • 20 May is workshop day. 2 topics presented before lunch followed by roundtable discussions. After lunch there will be 2 presentations followed by roundtable discussions. World Café inspired!
  • 21 May is conference day. 12 presentations in one day. And some lightning pitches too! 


Presentations by Karro Zetterholm from Volvo Cars (SWE), Laura Halenius from Sitra (FIN), Alejandra Ellerås and Jesper Olsson from Mölnlycke Health Care (SWE), Jonathan Phillips from Coca Cola Enterprises (UK), Juha Pihlaja (FIN), Mark Morrell (UK), Sara Redin (DEN), Malin Engelbrecht from Castellum (SWE), Oscar Berg (SWE), Fredrik Wackå (SWE) & Brian Lamb (IRE), Christine Rübner Hultmann from COWI (DEN), Hubert Turaj (PL) & Marcin Kręcioch (PL) for TAURON, a 2015 NNG Intranet Design Award winner.

Program Intranätverk 2015: Gothenburg – Workshop Day, 20 May

08:30 — 09:00 Coffee and registration

09: 00 — 09:10 Workshop starts

Introduction by Kristian Norling.

09:15 — 09:45 4 intranet publishing models for good governance with Mark Morrell

You need to remember how you will manage all your intranet content and applications; how your governance framework needs to operate; and how you will be to improve your publishing and user experiences. Finding the right balance between your, your intranet, and your organisation’s needs with the right type of governance framework and publishing model is critical. It is critical to find the publishing model that provides the right conditions for a consistently good intranet experience. I will use four examples of intranet publishing models to help you to choose what is right for your organisation:

  1. Centrailised
  2. Decentralised
  3. Outsourced
  4. Hybrid

10:00 — 10:30 7 tips for better intranet search with Kristian Norling

While improvements in search requires both resources and thorough reviews, there are some things you can do to start the journey while getting a longer-term strategy in place. Kristian Norling from Intranätverk will give a crash-course in intranet search with 7 actionable to-dos to take home.

10:30 — 10:45 Break

10:45 — 12:00 Group discussions with Mark and Kristian as facilitators

12:00 — 13:00 Lunch

13:00 — 13:30 Measuring Intranet Performance – Task based approach  with Brian Lamb

Brian will explain and present case study material on how to measure intranet performance by observing people trying to carry out Top Tasks.

  • Usability practices involved
  • Clear reporting using simple measures
  • Continuos improvement approach

Followed by a group discussion  (at 14.30) on the strength of this approach and what ways others measure performance.

13:35 — 14:05 Intranets an accessibility with Pia Flodquist

14:10 — 14:30 Break

14:30 — 15:40 Group discussions with Brian and Pia

15:50 — 16:15 Summary of the workshop day

Program Intranätverk 2015: Gothenburg – Conference Day, 21 May

08:00 — 08:45 Coffee and registration

08:45 — 09:00 Conference starts

09:00 — 09:20 Case (SWE): Creating intranet governance at Volvo Cars

Karro Zetterholm, Manager Digital Business Lead at Volvo Car Group, takes us through the journey that Volvo Car Group went through during 2014 when developing and launching a new intranet in a new platform. With historically poor search results and low end user satisfaction, the project came to include the setup of new information architecture, a total review of current content and structure, set up of clear guidelines and governance for content, permission groups and more, with good results.

09:30 — 09:50 Case (Swe): “Episerver and Sharepoint integration when developing an intranet” with Alejandra Ellerås and Jesper Olsson, Mölnlycke Health Care.

Episerver 7 and Sharepoint 2013 are the main systems we use at Mölnlycke Health Care’s intranet. Find out more about the main benefits and setbacks when using these two systems.

10:00 — 10:30 Coffee

10:30 — 10:50 Case (DEN): “The COWIportal supporting strategic progress and business success – An Intranet strategy driving behaviour through technological change” with Christine Rübner Hultmann, COWI

A presentation about the challenges for the COWIportal today and how the strategy can create value in the line of business by a new portal frontpage concept and an efficient portal process site concept for business support by centralizing and standardizing the services. 

11:00 — 11:20 The 7 principles for good intranet governance with Mark Morrell

The alternative to governance can be chaotic anarchy. Posing risks to security and intellectual productivity provides an awful experience for those who still use your intranet. Where governance can start to get confusing and difficult is in how it is applied. Mark Morrell will show you how applying these governance principles can be easy and have a good outcome:

  1. Know your organisation
  2. Define the scope
  3. Put people first
  4. Use all resources
  5. Compare and benchmark
  6. Do what you say you will do
  7. Keep it legal

11:30 — 11:50 Case (SWE): Castellum with Malin Engelbrecht

12:00 — 13:00 Lunch 

13:00 — 13:30 Vendor Blitz – Lightning Talks

5 minutes, no more, no less. Read all about Lightning Talks.

  • Ambientia
  • Palorial

13:30 — 13:50 Intranet in a box: 60,000 people help design your intranet

60,000 employees in 55 organisations worldwide have voted in Customer Carewords Top Task polls. Brian and Fredrik discuss the results of an expert analysis of the votes and how the results can be used to design, manage and improve the quality of your intranet.

Some of the challenging messages from the analysis:

  • You are not unique. Your intranet should share its basic framework with other organizations.
  • Big consultations with stakeholders waste valuable time and effort
  • The really important tasks are harder to find but the rewards are great

14:00 — 14:20 Case (POL): The story behind TAURON’s award-winning intranet

During their presentation, Hubert and Marcin will describe the process of designing one of the biggest, European intranets — a project which was realized for an energy company called TAURON. The presentation is going to be more than a typical case study – a complex and interesting story about the UCD process in the context of a huge organisation. What you will learn:

  • How to use the UCD process in designing huge systems (eg. intranets)

  • How to conduct research to better understand the context of the organisation
  • The typical obstacles organizations could meet on their path, and how to avoid 
  • Difficulties in designing for the energy industry 

  • How to manage these types of projects

14:30 — 14:50 Who claims the intranet? with Sara Redin from Think! Digital
Intranet managers are for ever looking to get more structure, more governance and more standards introduced into intranet management. The reason for this is of course that most organizations would benefit from having more structure around their intranet management, no doubt about that. However, as to where the ownership of the intranet should reside we lack a decisive answer. But intranets are cross organizational and (ideally) always changing so we should stop asking for someone to take ownership. Instead we have to change the stake that management has in the intranets performance and make sure that the conversations we have about it is always relevant.

This is what Saras presentation is about. 

15:00 — 15:20 Case (FIN): “Four promises of Sitra’s social intranet” with Laura Halenius

How to design a social intranet for a think-and-do-tank that relies heavily on knowledge workers? Sitra’s new social intranet breaks down silos and gives employees better understanding on what’s happening at work. Laura Halenius tells how Sitra uses collaborating tools and how knowledge is shared at Sitra. The technology is the easy part – changing employees’ current practices and habits is the really hard part.

15:30 — 15:50 Coffee break

15:50 — 16:10 Social Intranet done right

– How to design a digital workplace for employees either working at the office or behind the wheel of a bulldozer with Juha Pihlaja, Concept Designer, Ambientia

A social intranet is not just a news channel or document storage – it’s a whole digital workplace and a new channel for all communication that occurs among employees. This talk will guide you through the process of designing a social intranet – not just to support information work – but also to help bring the non-computer based employees to the online community and make sure the intranet also supports all of their communication and information needs. Good design also makes the implementation and deployment of the new intranet a whole lot easier, as you will learn from this presentation.

16:20 — 16:40 Case (UK): “iConnect 2015 – Coca-Cola Enterprises’ new, responsive, social intranet” with Jonathan Phillips, Coca-Cola Enterprises

Jonathan Phillip’s presentation will focus on the following topics:

  • From research to delivery – a journey through the new Coca-Cola Enterprises’ intranet
    Designing for the mobile worker
    Cross-functional governance; cross-functional site

16:50 — 17:10 The intranet and the digital transformation with Oscar Berg

What do we mean by ”digital transformation”? What does it require from organizations and employees? What role can the intranet play in the digital transformation? How? These are questions that Oscar Berg will answer in his presentation.

17:20 — 19:30 Drinks and networking!

Intranätverk 2015 Sponsors



About Intranätverk 2015

For an idea about what to expect, check out our video library to have a look at the presentations from previous conferences.

Intranätverk is intranet conferences focusing on active participation. We want to offer all participants a unique and exciting experience. Therefore, it’s no surprise that Intranätverk chooses another path than similar conferences. At Intranätverk, you don’t have to listen to hour-long presentations, which make you loose interest midway. Instead, we ask our speakers to keep the presentations short (maximum 20 minutes) and focus on the most important issues. The Q&A after each presentation and the networking between presentations gives many opportunities to learn, ask question and share knowledge and experiences!

May 20 2015


Start: May 20, 2015, 09:00
End: May 21, 2015, 19:30
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